I just spent 50 minutes to an hour on the phone with a user, all to add a couple printers to her computer...
I connected to her with SMS, and accidentally shut her PC down instead of logging her off so I could log in as me to install some drivers. It took me 20 of those minutes just to get her to turn her computer on. Then she forgets her password and I have to reset it.
I'm some glad I don't work on a Helpdesk and normally do this kind of shit, this is just a regional office that we kind of support, but they aren't allowed to call our Helpdesk. How do people working on the front lines not hang themselves? I can't imagine getting those calls all day every day.
I really want to get this shirt for our main Helpdesk tech:
I think he'd appreciate it.
You have my sympathy, JJ
I know what you mean - For those who aren't PC savvy, the learning curve is close to vertical, which means those who help have a task equivalent to teaching a monkey to wire a house .