Lately I've had a bunch of tickets (about 5-6) within the past week or so for users unable to open JPEG images. The common denominator is that all the pictures were created on a Mac in photoshop. Some users can open these files, some can't. The only work around I've found is if I find a PC that CAN open it, open it in paint, save it without making changes, then send back to the user. That's not really an acceptable solution for the users since they need to approve these images that are getting sent to them so they can be put into the government web pages, or on fliers, etc.
I Googled the issue, and found 1 of 2 things, either within the e-mail client, select a "Make Windows friendly" check box, which the agency is checking, and within Photoshop, some kind of encoding thing that basically says make it compatible with all PC's. Apparently after talking to the people creating the files both of these have been checked.
Anyone run into anything like this? As far as I know, there's no photo codec I can install like with a video to get it working, at least nothing that Google is turning up. Not being a Mac user, and not being a photo editing guy, I'm a bit out of my element.
And before anyone suggests it, no, switching users to a Mac is not an option I have no say in it, what so ever. They don't allow them on the government network at all.
are the jpegs cmyk or rgb? CMYK gives lots of stuff fits.
older versions of photoshop for mac used to have this problem a lot but not so much since PS7. Basically the mac version of PS adds in extra thumbnail data. The pc doesnt know what ot do with this data and wont display the image. OR the data gets corrupted in email (those kinds of files need to be sent in binary)
I know on tiffs you can set the byte order for ibm pc or mac
If at all possible have people save for web (instead of just saving it as a jpeg) and save out the jpeg that way as this will make hte file as friendly as possible.