So I upgraded my internet service through Qwest from 7mbps to 12mbps last wednesday...since then the internet has been down and not working, just a blinking DSL light on the modem/router/gateway. I won't get into all the CS issues I have had with them here, but they determined the cause of the problem was the modem/router/gateway itself. I had one of these:
Q1000 for Qwest Wireless N VDSL Modem Router
and they gave me one of these to replace it:
ZyXEL Communications - "How to" videos for Qwest PK5000Z
The technician said the one I originally had (the Q1000) was VSDL2 or whatever and was supposed to be backwards compatible but they didn't always work because the lines out here are copper instead of fiber optics or something like that, hence why they gave me the new one. My old one was 802.11n, but the new gateway is only 802.11b/g (which is a bummer). I've done wireless speed tests, the new gateway pulls down about 10 mbps real life and the old one maxes out at about 7mbps, so the new one definitely works better. I even tried using the new gateway as the modem, disabling wireless and using the Q1000 as the router, same results.
Anybody familier with DSL and home internet...I'm totally confused as to why the new modem, which on paper seems inferior, works better. Can somebody explain it better to me?
Potentially incorrect settings on the old one? Too close to the router, perhaps?
The Wireless N should be better than the G in theory, but with increased range comes increased power. It's like trying to listen to a radio transmission way too close to the source. It overpowers the receiver which in turn results in it appearing to have a strong signal, but otherwise receiving a lot of garbage. This probably isn't the case, but if I were forced to make a guess, this would be it.