Not so much the app itself, but this line of thinking:
"Our company is only 10 people in total, and they're all development or customer support," Quilici said. "We need to focus on where we see growth. And right now, it's not BlackBerry."
My biggest gripe is that the browser options on the Blackberry are awful. I don't care about games, but if I could use the web even 3/4 as easily on the BB as I can on my iPhone, the Blackberry would be my only phone.