I picked my last set up through Darren, never directly. This time I impulse-bought them on the website, and my order's been processing for 10 days.
I'm not sure if "processing" means "Drew stole your ATM card and bought hookers again", or if that's normal while they wind them up.
I figured about 4 weeks or so - does that sound about right?
They make them in a couple of days. 'Processing' could mean anything. Drop an email or call them - Tim is fantastic at replying to emails and you should have a response in <24 hours.