Sperzel customer service is fantastic.

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Thread: Sperzel customer service is fantastic.

  1. #1

    Join Date: Sep 2008
    Location: Boston, MA
    ME: JP6 / Carvin CS4
    MA: Martin DC-1E
    Rig: Axe-Fx II XL

    iTrader: 34 (100%)

    Sperzel customer service is fantastic.

    So just over a week ago I had a problem with one of the locking tuners on my Carvin.

    I sent them an email with a picture of it, and asked if they'd sell me a single replacement for it. The guitar is over a year old now and has been through plenty of string changes, so I would have had no problem just buying a new one.

    Lori Sperzel called me last week to ask for my address, and today a brand new one showed up in the mail, free of charge.

    THAT is some awesome customer service. It's rare these days that a company actually gives a damn about the people that use their products, and this was above and beyond what I expected.

    Sperzel rules.

  2. #2

    Join Date: Sep 2010
    Location: flagstaff
    ME: Suhr, Warmoth, rg550
    Rig: Mark V:25 & Mark II

    iTrader: 4 (100%)

    Wirelessly posted

    That's awesome. It is very refreshing to actually see people stand by their products and take care of you.

  3. #3

    Join Date: Mar 2009
    Location: Houston, TX
    ME: Warmoth Tele
    Rig: Axe FX II -> Carvin PM12A

    iTrader: 0

    That is very nice to know. I've got Sperzels in my Warmoths and so far they've been bullet proof.

  4. #4

    Join Date: Sep 2008
    Location: Woodbridge, VA
    ME: KxK ProtoVii-7
    MA: Martin D-28
    Rig: Mesa/Boobies Stiletto

    iTrader: 2 (100%)

    Spertzel customer service is, indeed, awesome. I lost the locking post in one of my tuners when I turned the thumb screw all the way off, and they sent me a replacement post free of charge.
    Division: American Metal without the suck.

    So live for today,
    Tomorrow never comes.
    Die young, die young,
    Can't you see the writing in the air?
    Die young, gonna die young,
    Someone stopped the fair.

  5. #5

    Join Date: Oct 2008
    Location: Jacksonville, FL

    iTrader: 1 (100%)

    That is awesome customer service indeed.

  6. #6

    Join Date: Sep 2008
    Location: West Seattle, WA
    ME: PRS / Gibson
    MA: Yamaha
    MB: Jazz 6-string
    Rig: EVH 5150iii 50w

    iTrader: 5 (100%)

    Very cool! When I bought my hughes & kettner coreblade second-hand from Parker of Queensryche, it didn't come with what should be an included footcontroller. He used a ground control pro to control everything. The product sales manager of H&K saw my demo vid of the amp on YT & I asked him if I could buy the footswitch. He got my address & sent me one free! It's always nice to see a company provide that level of customer service.

  7. #7

    Join Date: Oct 2011
    Location: Sydney

    iTrader: 0

    Nice to know! I've got some sets of sperzels waiting to go into some builds I've got going. Good to hear they look after there customers

  8. #8

    Join Date: Nov 2008
    Location: St.Louis USA
    ME: Parker MaxxFly DF824
    Rig: Dual Recto

    iTrader: 3 (100%)

    I had the exact same experience with hipshot when one of their locking tuners broke on me.
    Confront and Cry

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