So just over a week ago I had a problem with one of the locking tuners on my Carvin.
I sent them an email with a picture of it, and asked if they'd sell me a single replacement for it. The guitar is over a year old now and has been through plenty of string changes, so I would have had no problem just buying a new one.
Lori Sperzel called me last week to ask for my address, and today a brand new one showed up in the mail, free of charge.
THAT is some awesome customer service. It's rare these days that a company actually gives a damn about the people that use their products, and this was above and beyond what I expected.
That's awesome. It is very refreshing to actually see people stand by their products and take care of you.