My name's Josh and I work for a little company called Japarts (Japanese Guitar Parts). We're an official agent for Gotoh (that means we can deal with them directly) - the only one in North America. It's not always easy getting information across the Pacific, so if anyone has any questions about their products they can ask us. If we don't already know the answer, we can ask Gotoh!
There's two of us in Vancouver, Canada: me and my partner Yusuke - he handles the Japanese communication.