Originally Posted by Mike
I didn't bring mine up to them, because by then I had long stopped ordering from Musicians Friend and only bought the strings from them because they weren't available in those gauges anywhere else, and I didn't want to spend a bunch of time back and froth with them over it. It was just like, "Yep, This is why I stopped buying shit from them". I actually thought that I in spite of the fact I had absolutely tore the box up looking for the one thing I ordered, somehow I must have missed it in some extra dimensional fold of packing paper and accidentally thrown it away.
I was talking with some friends a couple months after the empty box though, and some dude I knew in college was in the conversation and he was like, "I work for Musicians Friend..." and I was thinking, "Oh shit, he's going to call me a liar who wants free strings", but he was like, "that actually happens fairly often, call me during work hours and I'll hook you up".
To be fair though, sometimes their incompetence works in the consumers favor. There are at least one or two legendary stories floating around of Musicians Friend sending someone a much more expensive guitar than the one they ordered. And there have been multiple times they have listed something incorrectly for way cheaper than it goes for and only noticed after a ton of people ordered it.
I actually have one fond memory of their incompetence. This was like, 2008-2009, when I was an incoming freshman to college switching to guitar from bass and I needed an amp.
Musicians Friend seriously started advertising this incredible sale where you could get a Musicians Friend gift certificate by paying 2/3rds of face value.
Like you could get a $100 gift certificate for $66. Most Music retailers deals advertising that much off are shitty, because almost every single brand is not participating, but obviously you can get anything with a gift certificate.
I got my first real guitar amp on that deal. ENGL rack pre. I think they ended the promotion early. Because they foolishly didn't implement enough restrictions and obviously people found out it was basically a real life cheat code you cold use to generate money. Like if you had a million dollars just sitting around you could buy that much in Musicians Friend Gift Certificates and basically make a ton of money for absolutely nothing.
This wasn't one of those stupid sales people flock too where they are like, "This is such a good sale, I can probably make money flipping that unit". There was no flipping involved. MF was basically giving away money.
They have never run that kind of promotion again obviously.
Best sale I have ever personally seen. People with disposable income available at the time were loading up on like $5k of gift certificates right and left.