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So, I had a problem with one of the BIOS' on my mobo, so I flashed it last night, and I'm stuck in a constant bootloop without even posting. The board only being 3 months old, I decided to contact the company I bought it from and ask for help. Below is my complaint emails because of the absolute raging cock-end I had the misfortune to deal with.
Complaint Email said:Hi, I'd like to make a formal complaint about a member I've staff I've just been unfortunate enough to deal with. As a loyal customer of yours for many years, and having dealt with your support team before, this is not the kind of service I expect to receive from such a highly rated company.
I had called to ask for technical assistance with a motherboard I had purchased from yourselves on 24th August. The problem was that I had been receiving a message upon every single boot into Windows, saying that one of the BIOS' on the motherboard had failed, and that I should use Live Update to update to the latest BIOS. I had ignored this for a while, but last night I eventually got around to flashing the BIOS. Now I am stuck in a constant bootloop, without even posting, and no beeps whatsoever from the MB.
When I had explained this to the member of staff, I was met with rather large sighs, patronising tone of voice, and speaking to me as though I am completely thick. I was told that never under any circumstances should I update the BIOS, whatsoever, as this will void the warranty. I know this to be nothing but a down and out lie. I was then told that it shouldn't be updated unless there is a problem, which may I add, I had previously pointed out that there was. I was then told that I should also never, under any circumstances, update the BIOS from within a Windows environment. I would have accepted this as fair criticism, had I not been met with the previous grief I had received, but the fact that MSI makes a utility, specifically for their motherboards, to facilitate the flashing of a BIOS within Windows, goes to show that said member of staff maybe isn't as up to date with his knowledge as he thinks he might be.
As a member of an experienced tech support team, as a hardware manager, and previously coming from a retail background, I come to experience snotty customers myself quite frequently, but this is just a step too far I'm afraid. This is not the way customers should be treated under any circumstances and it is completely unacceptable.
The call was made at around 13:35 if this is any help in finding who accepted this call.
I appreciate that the company he's helped me on many a previous occasion, but one instance like this can tar a reputation for a long time.
Sincerely
Anthony