I know, I know, I come off as a turd, but am I asking too much?
Date: April 4, 2016 at 8:46:42 PM CDT
To: [email protected]
First off, I love your pedal boards. I first bought a PT-2, and quickly followed it up with a PT-Jr. Just last week I traded both of those for a pretty new PT-Pro. This thing is solid, light, and solid!
Now, the fabric case/bag is basically garbage . I was *sorta* OK with the zipper handles falling off the bags of my previous two units, but the zipper itself is straight-up F'd on this PT-Pro.
My question is, can I buy one that is different from what ships? Meaning, I would love a lightweight carry-bag for my PT-Pro, but I don't want to waste my money on another one if the zipper is going to fail after one gig. I would rather pay more for something that won't fall apart.
Thanks, and despite my snark, I genuinely do enjoy the base product
Very quick turnaround, and I'm sure they are well aware that their bags are crap... :lol:Date: April 5, 2016 at 10:12:56 AM EDT
Thank you for writing and using Pedaltrain.
We provide a one-year warranty against manufacturing defects on all of our cases with proof of purchase. If you can send me a copy of your receipt and some pictures of your zipper issue, I would be happy to walk you through the warranty process.
Pedaltrain Customer Service