Metal Guitarist Forums banner

1 - 10 of 10 Posts

·
Slow Money
Joined
·
14,612 Posts
Discussion Starter · #1 ·
http://www.nytimes.com/2011/05/15/your-money/credit-scores/15credit.html?_r=1

he credit rating bureaus, whose reports influence everything from credit cards to mortgages to job offers, have a two-tiered system for resolving errors - one for the rich, the well-connected, the well-known and the powerful, and the other for everyone else.

The three major agencies, Equifax, Experian and TransUnion, keep a V.I.P. list of sorts, according to consumer lawyers and legal documents, consisting of celebrities, politicians, judges and other influential people. Those on the list - and they may not even realize they are on it - get special help from workers in the United States in fixing mistakes on their credit reports. Any errors are usually corrected immediately, one lawyer said.

For everyone else, disputes are herded into a largely automated system. Their complaints are often electronically ferried to a subcontractor overseas, where a worker spends, on average, about two minutes figuring out the gist of the matter, boiling it down to a one-to-three-digit computer code that signifies the problem - "account not his/hers," for example - and sending a dispute form to the creditor to investigate. Many times, consumer advocates say, the investigation translates to a perfunctory check of its records.

"The legal responsibility of the credit reporting agencies and of the creditors is well established," said Leonard Bennett, a consumer lawyer in Newport News, Va. "There is a requirement that they do meaningful research and analysis, and it is almost never done."

Consumers who have trouble fixing errors through the dispute process can quickly find themselves trapped in a Kafkaesque no man's land, where the only escape is through the court system.

"You are guilty before you are proven innocent in a situation like this," said Catherine Taylor, 45, of Benton, Ark., who said she had been denied employment and credit because her filing was mixed up with a felon who had the same name and birthday.

Judy Johnson of Bossier City, La., was confused with a less creditworthy Judith Johnson, with a similar address and Social Security number. For nearly seven years, Judy Johnson, a 63-year-old credit manager for a building supply company, said she tried to remove the black marks from her credit report. But when she was denied a credit card, she knew the problem had returned - a third time. "This time, I was livid," she said.

She ultimately brought a suit against one of the bureaus, and recently settled for an amount she cannot disclose. But the problems still linger. A deputy sheriff recently came to her door to serve her papers for a debt she says she does not owe.

The credit rating bureaus, private-sector companies that each attempt to track all American consumers' credit use, have grown much more powerful over the last couple of decades as credit has become a crucial cog in the nation's financial system. Their reports are used to formulate the all-powerful credit score, which lenders use to determine creditworthiness.

But as the bureaus' work has become more important, consumer advocates say, regulation has not kept up, in large part because their overseer, the Federal Trade Commission, lacks broad authority. That could change once responsibility for the credit bureaus shifts to the new Consumer Financial Protection Bureau, which will be able to write rules and examine the credit agencies' policies.

The bureaus, meanwhile, do not have an economic incentive to improve the system, consumer advocates say, because their main customers are the creditors, not consumers.

"There is no neutrality in the credit reporting agencies," said John Ulzheimer, who has been an expert witness in more than 80 credit-related cases and is president of consumer education at SmartCredit.com. "They work for the lenders who buy credit reports from them, and anyone who suggests otherwise is not being intellectually honest."

When asked about the V.I.P. category, TransUnion said all consumers "have the ability to speak to a live representative." Equifax said consumers who received a free copy of their credit report were provided with a number for customer service.

Experian denied that it had V.I.P. lists. But a spokeswoman did say that prominent people deemed high risk - like politicians in an election year - might have their credit files taken offline so that creditors or other companies making inquiries could not get access without the bureau's permission. Experian said those people did not receive any other special handling.

David Szwak, a consumer lawyer in Shreveport, La., who has handled dozens of credit cases, said that the V.I.P. designation and preferential treatment did exist at Experian, and he provided sworn testimony from former Experian employees that the category existed.

Estimates of credit reports with serious errors vary widely, anywhere from 3 to 25 percent. A recent study, paid for by the Consumer Data Industry Association, the trade group for the bureaus, found potential errors in 19.2 percent of reports, but said that less than 1 percent of them had disputes that, when settled, resulted in a meaningful increase in scores. Even 1 percent translates into millions of consumers, since there are at least 200 million files at each of the bureaus.

The F.T.C. is expected to deliver a nationwide study on credit report accuracy next year that could provide more clarity. It could also include recommendations for legislative action.

The volume of disputes has been rising as consumers borrow more and gain greater access to credit reports. The automated system was a response to that. A spokesman for the trade group said most consumers received an answer within 14 days.

Experian is the only bureau that still processes disputes in the United States, experts said, though most complaints wind their way through the same online system - unless the dispute involves a V.I.P.

"They get a lot more high-end treatment," said Mr. Szwak, the lawyer, who has read the bureaus' internal procedure manuals and deposed or cross-examined employees. The biggest difference at TransUnion and Equifax, lawyers said, is that V.I.P.'s disputes are specially handled domestically. Regular consumers' files, meanwhile, may get priority treatment if they involve a time-sensitive issue, like a mortgage pending, or if the consumer is represented by a lawyer or dealing with fraud.

Last year, new rules went into effect to strengthen existing regulations on the accuracy of reports. The rules also allow consumers to dispute errors directly with the creditor. But critics say the rule lacks any teeth because consumers don't have the right to sue the companies. (Individuals can, however, sue the bureaus and creditors after lodging a dispute through their system.)

But the problem, advocates say, is that consumers cannot vote with their feet. "They cannot remove their information from the bureaus," said Chi Chi Wu, a staff lawyer at the National Consumer Law Center, who wrote a report on the automated dispute process in 2009, "or take their business elsewhere."
 

·
Ancient Mariner
Joined
·
259 Posts
An interesting note that most people don't know is that two of those three credit reporting agencies are based in my town. They work out of non-descript buildings, no signs, nothing. The reason is that they suck and if people knew they were there, they would probably do a little something unmentionable there.
 

·
Reverend Secret Flower
Joined
·
11,836 Posts
An interesting note that most people don't know is that two of those three credit reporting agencies are based in my town. They work out of non-descript buildings, no signs, nothing. The reason is that they suck and if people knew they were there, they would probably do a little something unmentionable there.
Fucking blow them up. Please. Pricks.
I've never had a problem with anything like this personally. My credit score is 776 last i checked, so its awesome. But i always imagined how much it would suck if they fucked something up. I cant even get my cable company to give me good customer service, so i figured something like this would majorly suck. Theres nothing you can do about it if they dont want to help you.
 

·
Ancient Mariner
Joined
·
259 Posts
My score is pretty good right now. I did have a problem several years ago and it took me two years to remove it. It had to do with my parents and somehow it ended up on my report. So, yeah... The pricks.
 

·
I am Groot
Joined
·
32,450 Posts
Wirelessly posted :)dio:: Mozilla/5.0 (Android; Linux armv7l; rv:2.1) Gecko/20110318 Firefox/4.0b13pre Fennec/4.0)

This is a perfect example of something that should be a government agency. This is no different from investment rating agencies that give AAA ratings to their paying customers. As long as they are private corporations, there will be a conflict of interest.
 

·
Read Only
Joined
·
10 Posts
Wirelessly posted :)dio:: Mozilla/5.0 (Android; Linux armv7l; rv:2.1) Gecko/20110318 Firefox/4.0b13pre Fennec/4.0)

This is a perfect example of something that should be a government agency. This is no different from investment rating agencies that give AAA ratings to their paying customers. As long as they are private corporations, there will be a conflict of interest.
THIS

Honestly, what credit that you apply for gives a shit about anything other than FICO these days anyway? TU/EXP/EQUI are always way off, by a good 20-50 points (on the high side), and outside of maybe the highest, shittiest credit cards, any line worth having uses your FICO score to determine your rate and terms.
 

·
I am Groot
Joined
·
32,450 Posts
Honestly, what credit that you apply for gives a shit about anything other than FICO these days anyway? TU/EXP/EQUI are always way off, by a good 20-50 points (on the high side), and outside of maybe the highest, shittiest credit cards, any line worth having uses your FICO score to determine your rate and terms.
The three agencies have a spread of 32 points on my credit score. TU even had two things on my report that the other two did not, and they turned out to be completely bogus. I wonder how long it will take to make them go away... :ugh:
 

·
Premium Member
Joined
·
11,451 Posts
TransUnion is the absolute bottom of a bad industry. Every credit "problem" I've ever hard was a mistake on their part. I especially liked having a Home Equity loan listed as revolving unsecured credit. :mad:
 
1 - 10 of 10 Posts
Top